FAQs

Celons are made from regenerated cellulose. This cellulose is derived from the natural wood-pulp of fast-growing softwood trees, and the material is non-toxic and is recyclable. When discarded, they bio-degrade even faster than paper!

Our seals are manufactured in the United Kingdom, and are made in a facility that is Green Dragon Standard certified.

There are a few key things you can do to preserve the integrity of the seals, and to make sure they work as well as they are designed to work.

• The ideal temperature for storage is between 33F and 95F. (Yes, this is quite a wide range!)
• Do not allow the sealing bands to freeze (we will provide you with special instructions if you are placing an order in the winter)
• Each month, make sure you “up-end” the pails that contain the seals – this allows the solution to circulate and will make sure all the layers of the seals are wet and pliable.
• After every use, be sure to tightly reseal the inner liner.
• Make sure you only store seals in their solution – the solution in which they are shipped to you
• Never add water to this solution. (If you need additional solution, you can purchase it from us.)

• We ship all orders via UPS Ground Services. Shipping is all prepaid.
• The seals will arrive in a plastic pail with an inner liner that holds the bands in a special solution. Smaller quantity order will also have the pail packed inside a box.
• All orders ship from Franklin Park, IL.

The shipping costs of shipping will vary with each order, and are based on the weight of the shipment. We calculate the cost when you place your order online. We do not add in any additional handling or other service fees.

If air freight is required to get your order to you sooner, please call us directly and we will work to special process your order. (We understand that expedited service is sometimes needed!)

It is very simple and straightforward to apply the seals. You receive wet seals from us, and they are still wet when you apply them to your bottles or containers. The application process is done by hand – no special tools are needed. Watch our instructional video here. 

Allow the seals to dry naturally, and they will shrink to the shape of the container. The shrinking usually starts in 10 – 15 minutes. Within one hour, most seals will shrink to their final dimensions on the bottle or container. (Keep in mind this time varies based on air temperature, humidity, contents in the bottle, etc. – but this gives you a pretty good idea of how long the process and drying time takes.)

Yes! Please be sure to request test samples – we send these free of charge. We encourage our customers to ask for samples, as this is the best way to make sure you order the sealing band that best meets your needs.

First and foremost, we want you to be happy with your order. If you have any questions or concerns with a purchase you make, we ask you contact us by phone (as soon as possible!) so we can help resolve the issue. Luckily, we don’t have many problems with orders, but when there is an issue we review each on an individual basis and work to find the best resolution, which may include returning or replacing your order.

Our goal is to meet each customer’s needs. Also important to note: we promise a real person will work to help find a real solution.

Yes, we stand behind the quality and integrity of our products. All of our products have a warranty for six months from the date your order is shipped.

Yes, we are here – real, live people – ready to talk to you and walk you through the answers to your questions. Either give us a call at 608-831-1405, or if you prefer to drop us an email.
We want to ensure you receive excellent customer service, and we promise to go “above and beyond” to meet your needs. (This is one of the reasons customers keep coming back to us again and again!)

Please see our page on Measuring Seals.